This Act creates a National Consumer Council to replace the existing consumer protection bodies and in general makes provision for the protection of customers in relation to utility supply and other specified contracts. The Act also contains a power to dissolve the Consumer Council for Water and transfer its functions to the Council established by the Act.The Act empowers the Secretary of State to require service providers in the electricity and gas (in Great Britain) and water (in England and Wales) sectors to adhere to redress schemes to ensure resolution of complaints in those sectors and to award compensation where warranted and to contribute towards the costs consumer protection.The Act does not extend these powers to the water sector because the Secretary of State already has a power to prescribe complaint-handling standards in relation to water undertakers and sewerage undertakers in England and Wales under the Water Industry Act 1991.Part of the Act concerns the work of estate agents and the protection of their customers.
Amends: Water Industry Act 1991 (Chapter 56). (1991-07-25)
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The United Kingdom has historically played a leading role in developing parliamentary democracy and in advancing literature and science. At its zenith in the 19th century, the British Empire stretched over one-fourth of the earth's surface. The first half of the 20th century saw the UK's strength seriously depleted in two world wars and the Irish Republic's withdrawal from the union. The second half witnessed the dismantling of the Empire and the UK rebuilding itself into a modern and prosperous European nation.