Grievance mechanisms (Responsible Investment in Property and Land (RIPL) Guidebook Series)
This Primer provides practical guidance for companies on how to design, implement, manage, and monitor a company-based grievance mechanism. It is divided into the three main sections and associated steps:
• how to design and implement a company-based grievance mechanism,
• how to create procedures for receiving, investigating, and responding to complaints, and
• how to create procedures for monitoring and evaluating the grievance mechanism.