Grievance mechanisms (Responsible Investment in Property and Land (RIPL) Guidebook Series) | Land Portal

Resource information

Date of publication: 
September 2018
Resource Language: 
License of the resource: 

This Primer provides practical guidance for companies on how to design, implement, manage, and monitor a company-based grievance mechanism. It is divided into the three main sections and associated steps:

• how to design and implement a company-based grievance mechanism,

• how to create procedures for receiving, investigating, and responding to complaints, and

• how to create procedures for monitoring and evaluating the grievance mechanism.

Authors and Publishers


About Landesa

Landesa partners with governments and local organizations to ensure that the world’s poorest families have secure rights over the land they till. Founded as the Rural Development Institute, Landesa has helped more than 105 million poor families gain legal control over their land since 1967. When families have secure rights to land, they can invest in their land to sustainably increase their harvests and reap the benefits—improved nutrition, health, and education—for generations.

Data provider

Share this page