Grievance mechanisms (Responsible Investment in Property and Land (RIPL) Guidebook Series)
Resource information
Date of publication
Août 2018
Resource Language
Pages
15
License of the resource
This Primer provides practical guidance for companies on how to design, implement, manage, and monitor a company-based grievance mechanism. It is divided into the three main sections and associated steps:
• how to design and implement a company-based grievance mechanism,
• how to create procedures for receiving, investigating, and responding to complaints, and
• how to create procedures for monitoring and evaluating the grievance mechanism.
