Resource information
Effectively addressing grievances
from people impacted by World Bank projects is a core
component of managing operational risk and improving a
project s results. Grievance redress mechanisms (GRMs) can
be an effective tool for early identification, assessment,
and resolution of complaints on projects. Understanding when
and how a GRM may improve project outcomes can help both
project teams and beneficiaries improve results. However,
there is little data available on the prevalence, quality,
or impact of GRMs in existing World Bank projects. This note
provides a snapshot of current usage of GRMs in World Bank
projects, a qualitative assessment of selected GRMs, and
recommendations for improved risk management via GRM
implementation and design. The goal of the review is to
provide project staff and managers with: (i) a quantitative
overview of current GRM application in project design; (ii)
qualitative assessment of GRM implementation issues; and
(iii) recommendations for improved risk management via GRM
design and implementation.
