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It is in this context that this study
has been undertaken to document BRT case studies in terms of
the political setting, institutions/governance, public
involvement and communications,
service/operations/management and planning and their
relationship to investment performance. The study has been
undertaken in recognition of the fact that successful
implementation and operation of BRT systems often reflects
non-physical actors like leadership, communications,
organizational structure, service planning and operating
practices rather than the design of transitways, stations,
terminals and vehicles. This paper does not seek to compare
BRT with other forms of public transport but only seeks to
evaluate a sample of BRT systems in terms of the softer
issues that have contributed making a BRT system successful
or not so successful.