Global Review of Grievance Redress Mechanisms in World Bank Projects
Effectively addressing grievances
from people impacted by World Bank projects is a core
component of managing operational risk and improving a
project s results. Grievance redress mechanisms (GRMs) can
be an effective tool for early identification, assessment,
and resolution of complaints on projects. Understanding when
and how a GRM may improve project outcomes can help both
project teams and beneficiaries improve results. However,